Greivance Policy

A person wishing to file a complaint or grievance with the Midtown Phillips Neighborhood Association, Inc (MPNAI) should first talk directly to the person(s) the grievance is about. Mediation can be provided by the Neighborhood.

If this is unsuccessful, a grievance should be filed in writing and addressed to the Midtown Phillips’ Board of Directors. The written document should list the person’s specific concern(s) and should be sent, emailed, or delivered to the Midtown Phillips Neighborhood Association, Inc office.

If the complaint or grievance is in regards to a Midtown Phillips Neighborhood Association Inc. staff person, the MPNAI Executive/Personnel Committee will review the complaint/grievance at their next scheduled meeting and take appropriate action. The committee will send a written response to the person(s) filing the complaint/grievance following the review.

If the complaint/grievance is in regards to Midtown Phillips Neighborhood Association, Inc. more broadly, the issue will be brought before the MPNAI’s Executive Committee at the next scheduled meeting and if necessary, brought before the MPNAI Board of Directors. The Executive Committee or Board will decide how to handle the complaint/ grievance and if needed, set up a committee to fully review the issue. The final decision and actions will be documented in writing and sent to the person(s) filing the complaint or grievance.